Consumer Grievance Redressal
Shopso is duty bound to provide fair treatment to our consumers and address consumer grievances diligently.
What does "Grievance" mean?
Grievance means any issue related to the product or service which has been availed by the consumer from the Shopso platform and for which the consumer is seeking resolution.
How to Raise a Query or Complaint
In case of any query or complaint, the consumer can approach us through the ‘Contact Us’ or ‘Help Centre’ tab available on this page.
- Click on ‘Contact Us’ or ‘Help Centre’ tab
- This will open the Shopso Help Center | 24x7 Customer Care Support
- Choose from the type of issue/help topics
- Submit
Escalation of Unresolved Complaints
If your query or complaint is not resolved, it can be escalated. As per the applicable laws, Shopso has appointed a Grievance Officer to address your concerns.
Grievance Redressal Mechanism
- Upon receipt of a consumer grievance through the specified channels:
- The consumer will receive an acknowledgment within 48 hours via email, phone call, or SMS.
- The consumer will also receive a system-generated Unique ID to track the grievance status.
- The Consumer Care team and Grievance Officer will make best efforts to resolve the grievance within the timelines prescribed under applicable laws.
- A grievance will be considered closed and disposed-off when:
- The consumer is contacted by Consumer Care, the Grievance Officer, or any authorized personnel and is provided a resolution.
More Information
For further details, please refer to our Terms of Use.